Privacy Policy
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privacy policy

Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

This is the Privacy Policy of the Listening Training for Hearing Oversensitivity website (the "Site"), operated by LOZANO Ltd. ("lt-hearing", "we", "us", "our" and terms of similar meaning) and our related products and services. It describes the information that we collect from you as part of the normal operation of our Site, and how we use and disclose this information.

By accepting the Privacy Policy in registration or by visiting and using the Site, you expressly consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Service.

In this Privacy Policy, we use the following terms to describe different types of visitors to our Site. Our partners are called "Partners" and our partners' customers are called "Customers". We use the word "staff" to describe persons to whom our partners give "staff" access on the Site. Together with registered users of our forum or other interactive areas of the Site, these people are collectively described in this Privacy Policy as "Users" of our Site.

This Privacy Policy is updated from time to time; therefore, it should be reviewed occasionally.

What information do we collect?

Data can be collected and processed during the operations of our Site. Some of these data may be "personal data", where the data identify a person. We may perform these actions in the following ways:

  • Data regarding your visit(s) to our Site and any used resources are collected. The followings are included and not limited to: location data, weblogs, traffic data, and any other communicative information.

  • Any forms you filled out on our Site allows us to collect data such as registering for information or when you complete a purchase.

  • If you communicate with our personnel for any reason or Site we may collect information.

Using your personal information

Personal information submitted to us via this Site will be used for the purposes specified in this privacy policy or in relevant parts of the Site.

We may use your personal information to

  • administer the website;

  • improve your browsing experience by personalizing the Site;

  • enable your use of the services available on the website;

  • send statements and invoices to you, and collect payments from you;

  • send you general (non-marketing) commercial communications;

  • keep the website secure and prevent fraud.

For security reasons and to aid in monitoring patterns of usage, we log your IP address when you use the website. This is your computer's individual identification number that is assigned to your computer when connected to the Internet.

We will not provide your personal information without your express consent to any third parties for the purpose of direct marketing.

Cookie Usage

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use both "session" cookies and "persistent" cookies on the Site. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

Session cookies enable you to carry out some essential functions on our Sites, such as maintaining log in details for the session or a transaction. They also help by minimising the need to transfer information across the Internet. They are not stored on your computer and they expire when you terminate your browser session.

We will use the persistent cookies to keep track of your preferences in relation to your use of our Site.

We use Google Analytics to analyse the use of this Site. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our Site is used to create reports about the use of the Site. Google will store this information. Google's privacy policy is available at:

Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

Your rights

  • You have the right to request a copy of personal data we hold about you. To do this, simply write to us or send us an email - just use the contact details below. We may charge you 10€ for providing this information to cover our administration costs.

  • To provide the highest level of customer service we need accurate customer information. You can help by informing us whenever your circumstances change. You can ask us to correct incorrect personal data about you by writing to or emailing us at

  • You can find detailed information about your rights on the Authority of Freedom of Information website at

Third party websites

The Site contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.


If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to or by post to: